Privacy Policy

Last updated: March 2026

Candor ("we," "us," or "our") is committed to protecting your privacy and the privacy of the Seniors we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Information we collect

We collect the following types of information:

Information you provide directly:

• Subscriber information: name, email address, phone number, billing address, and payment information
• Senior information: name, phone number, interests, hobbies, preferred call schedule, and communication preferences
• Emergency contact: name and phone number of designated emergency contact
• Relationship information: your relationship to the Senior
• Call recordings: Candor may record calls between companions and Seniors for quality assurance, training, safety, and service improvement purposes
• Communications: any messages, feedback, or correspondence you send to us

Information collected automatically:

• Device and browser information (type, operating system, browser version)
• IP address and approximate location
• Pages visited, time spent on pages, and referral sources
• Cookies and similar tracking technologies

2. How we use your information

We use the information we collect to:

• Provide and deliver our companion call services
• Match Seniors with compatible companions
• Process payments and manage subscriptions
• Communicate with you about your account, service updates, and scheduling
• Contact designated emergency contacts when our companions observe signs of distress or potential emergencies
• Improve our services, website, and user experience
• Comply with legal obligations

3. How we share your information

We do not sell your personal information. We may share your information with:

• Candor companions: We share relevant Senior information (name, interests, call schedule) with assigned companions to facilitate the service
• Payment processors: We use Stripe to process payments. Your payment information is handled directly by Stripe and is subject to their Privacy Policy
• Service providers: We may share information with third-party providers who help us operate our business (email services, analytics, customer support tools)
• Emergency contacts: We will contact the designated emergency contact if a companion observes signs of a medical emergency, mental health crisis, or significant concern during a call
• Emergency services: We may share information — including call recordings, call notes, and details shared by the Senior during conversations — with emergency services (911, police, fire, paramedics), crisis intervention services (988 Suicide & Crisis Lifeline), Adult Protective Services, and medical professionals when we reasonably believe the Senior's health, safety, or life may be at risk
• Legal requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the safety of any person

Emergency disclosures may occur without prior notice to the subscriber or Senior when Candor determines the situation requires immediate action to protect someone's safety.

4. Data security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information. Payment information is processed through Stripe's PCI-compliant infrastructure and is never stored on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you cancel your subscription, we will retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

6. Your rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at nat@candorcompanions.com. We will respond to your request within 30 days.

7. Call recording

Candor may record telephone calls between companions and Seniors for the following purposes:

• Quality assurance and service improvement
• Companion training and performance evaluation
• Safety monitoring and dispute resolution
• Compliance with internal policies and procedures

Call recordings are stored securely and access is limited to authorized Candor personnel. Recordings are retained for a reasonable period and then deleted. By subscribing to our services, you consent to the recording of calls on behalf of yourself and the enrolled Senior. If you do not wish to have calls recorded, please contact us at nat@candorcompanions.com to discuss alternative arrangements.

8. Cookies

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

9. Do Not Track signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. At this time, Candor does not respond to or alter its practices based on DNT signals. We will update this policy if we adopt a DNT standard in the future.

10. International data transfers

Candor may employ companions and service providers located outside of the United States, including in South Africa and other countries. By using our services, you acknowledge and consent to the transfer of your personal information and the Senior's personal information to countries outside the United States, which may have different data protection laws than your country of residence. Candor takes commercially reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

11. Data breach notification

In the event of a data breach that compromises the security of your personal information, Candor will notify affected users via email within 72 hours of becoming aware of the breach, or as otherwise required by applicable law. The notification will describe the nature of the breach, the types of information involved, the steps we are taking to address the breach, and recommendations for protecting yourself. We will also notify relevant regulatory authorities as required by law.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Children's privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will make reasonable efforts to notify you of material changes by email or by posting a notice on our website. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

15. California residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information. To exercise your CCPA rights, contact us at nat@candorcompanions.com.

16. Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Candor
Email: nat@candorcompanions.com